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FAQs
 
Please find below the most frequently asked questions. If you still can't find the information you're looking for, please click here to e-mail us your request - thanks.
  
Questions (click on question to get your answer)
 
 
1. Do you do home tuition?
2. How much are lessons?
3. Do you do group tuition?
4. What are the Qualifications of your tutors? 
5. Is the confidentiality of my child assured? 
6. Where are you based and what are are your premises? 
7. Do your tutors have teaching qualifications? 
8. How many students do you have?
9. How many tutors do you have?
10. I don’t want my child to have an interview, is it necessary? 
11. What happens if my child fails the interview?

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Answers
  
1. Do you do home tuition?

Sadly we do not offer home tuition. All of our tuition is delivered to students at our education centre in Smallfield, Surrey . The main reason for this is that we have found students who make the effort to attend classes at our centre do better academically.

2. How much are lessons?

The cost of lessons depends upon the experience of the tutor, the difficulty of the subject and at what time of the year the student signs up. Typically lessons in low season (July to September) can start at £17 per hour; in high season (September – June) lessons range can go upto £35 per hour. Students starting in the low season are given a discount through the high season. We never raise our prices for existing customers. Consequently some students that have been with us for four years are enjoying 35% discounts.

3. Do you do group tuition?

Yes we do, but students must meet three criteria. Firstly they must have had at least four one to one lessons, secondly there must be another suitable student for them to form a group and thirdly, the student, tutor and fee-payer are in agreement.

4. What are the Qualifications of your tutors? 

We have nine grades of Tutor. Grade one turotrs are Upper Six Form students that are studying a chosen subject at a level beyond A-level and have received intensive tutor training from their Senior Tutors. All tutors grade four and above have the minimum of a Batchelor’s Degree. All tutors grade seven and above have a miminum of a Batchelors degree and minimum of five years education experience.

5. Is the confidentiality of my child assured? 

Yes it is. We do make inquiries at the students’ school, but we do not mention the student’s name. By law we are not allowed to disclose any information about students to third parties. We will only disclose information about a child if we have yours and the students consent or unless by a contradictory law we are required to do so (e.g. under the Child Protection Act)

6. Where are you based and what are are your premises? 

We are based in Smallfield, Surrey and work from Study rooms in a family home.

7. Do your tutors have teaching qualifications? 

Some do. However the skills of a tutor are very much different from that of a teacher and so a teaching qualification carries no weight for the services we provide. All tutors are trained in house and are yearly approved for tutoring by the Head Tutor.

8. How many students do you have?

We have a capacity of 210 students and currently have around 50 students. This is likely to double at the height of the season.

9. How many tutors do you have?

Currently we have 4 tutors, but throughout the year we take on as many as 15.

10. I don’t want my child to have an interview, is it necessary? 

Yes, it is necessary. Primarily interviews are carried for the student to demonstrate their willingness to learn. Secondarily the interview is carried out to assess the student’s needs and to determine how best we can help them. This is done to ensure fee payers do not waste any money. The interview is free. Although students are a little nervous at first even the younger students are happy at the end.

11. What happens if my child fails the interview?

Your child will either be referred to another recommend tutoring agency or we will offer them a probationary trial, typically one month with a review at the end. 

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